Memuta - putting the pieces together

We will map internal and external business processes in Your company.

Have better control over the events in Your company and minimise the risk of errors.

Increase the effectiveness and the quality of relations with customers, suppliers and business partners.

In order to expand, indeed survive, in today’s rapidly-evolving and demanding business environment, every organisation must be able to continuously improve its supporting business processes to ensure they align with its strategies and goals – and make it easy for your customers and suppliers to do business with you.  We can help organisations map these processes within and across enterprise boundaries, simultaneously incorporating many facilities which help reduce operating costs, skills training for new and existing employees, resource planning exercises and “single source of truth” for procedure and document management.

The effective implementation of a continuous improvement program for business processes and procedures is essential to ensure ongoing operational efficiency.  Business processes must continually be monitored and upgraded to ensure that the functional capability of the employees and systems are aligned with corporate goals and objectives.

Memuta uses a methodology and technology which provides the opportunity to document processes and procedures within the organisation as well as those of suppliers and customers.  However, we go well beyond drawing simple flowcharts of processes.  The Holocentric* database facilities allow for the capture of a lot of other information and the resultant model or models (which are then the single source of truth) can then be used for a large variety of purposes.  Some of these uses can be listed as follows:

Human Resources (HR) related:

• Skills matrix management
• Training program requirements definition
• Succession planning management
• System access management – security modeling
• New employee induction training
• Existing employee new role training
• Job descriptions (excellent foundation for Employee Performance Reviews and Employee Bonus Incentive Schemes)
• Job descriptions (excellent requirements specifications to distribute to recruitment specialists)

Process related:

• A clear multi-level process hierarchy
• The models can be accessed from different perspectives so that any employee only sees the model from their point of view yet are able to see how their work is an important contribution to the organisation as a whole
• Clear responsibilities by function or role
• Detailed path analysis (and alternate path definition)
• Work time and cycle time calculations
• Activity-based costings, including the “cost to serve” for each process or function
• Full Time Equivalent (FTE) calculations
• Detailed and relevant Key Performance Indicators (KPIs)
• Review the effectiveness of the supervisory process controls
• Detailed procedures / work instructions
• Identify redundant or non-contributing work effort
• Detailed business requirements
• Ability to attach forms and documents (and completion instructions) to elements within the model  

Technology related:

• A clear system map showing the dependency (and impact) each application has on the others
• Activity-based costing by application by process
• “What if” scenario modeling to determine the effects of proposed changes on downstream applications
• Calculation of the business benefits (in the case of changing an application)

Our modeling technology allows for your models to be stored on external servers.  This means all your employees will always be able to access the current procedures and documentation that they need to do their job simply by logging in via the internet.  Apart from potentially being able to work from locations other than the office, this facility can be integrated with Business Continuity and Crises Management Planning projects.

Contact us and we will be pleased to explain our service in greater detail during a no-obligation free consultation at a time and place convenient to you.

"We have been doing business in this way for years - why change?"